Council Unit
Casework management,
built for councillors.
Council Unit is bought by councils for their councillors. It replaces the folders, the shared inboxes and the phone notes with a single, calm place to log resident enquiries, contact officers, and follow every case through to close.
What it does
Everything a councillor's office actually needs.
- 01
Cases, from first email to close
Log a resident's enquiry, capture the details that matter, and track it through open, in-progress, closed and overdue - one place, one thread.
- 02
Reply from inside the case
Send emails to residents and officers directly from CouncilUnit. Every message is filed against the case automatically, so nothing goes missing between inboxes.
- 03
Your officer directory, at hand
Council officers, departments and contact details in a single place - one click to email the right person about a housing repair, a licensing query or a planning objection.
- 04
Party leader oversight
Group leaders see all casework across their own party's councillors - never across party lines. Spot workload, coach on quality, and step in when something is going stale.
- 05
Inbound email straight into the queue
Forward a resident's email in and it arrives in your Incoming queue, ready to be turned into a case in seconds - with the original message preserved on the file.
- 06
A proper audit trail
Every note, every email, every status change is stamped and recorded. Handovers, freedom-of-information requests and awkward disputes stop being frightening.
Who it's for
Bought by councils, for their councillors.
Council Unit is sold to councils as a whole - one arrangement covering every councillor in the chamber, with party-leader oversight built in for each group. Pricing is quoted directly to fit the council; no published plans, no drawn-out sales process.